System Error Alert: Duplicate member alert emails

Tuesday, 28 November 2023
Update: 1:40pm 30th Nov 2023:

We have now implemented a temporary work-around to stop the emails being sent in error. We are continuing to work on a permanent solution to be implemented as soon as possible and will keep EMsafe users updated as to progress with this work.

If you are still experiencing duplicated emails being sent to you, or have any questions or concerns, please email us at we can look into this further.

We apologise again for any inconvenience caused.

EML Mutual Benefits

Update: 2:30pm 28th Nov 2023:

We have narrowed the possible causes and are working to resolve the problem . We are confident the issue will be rectified before the 4:00AM batch runs on Thurs 30th November, 2023.

Monday 27th Nov:

Good afternoon,

We have become aware of an error within the EMsafe system causing duplicated member alert emails being sent to some users that receive member alerts.

We are currently working hard to investigate and resolve the issue. In the meantime, please simply disregard or delete the duplicate emails.

We will provide updates to EMsafe users as more information is received.

We apologise for the inconvenience caused and thank you for your patience whilst we work to resolve this issue. 

If you have any questions or concerns, please contact us at:


EML Mutual Benefits